Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.
Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage – accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work , and recognized by Forbes’ 50 Most Promising AI Companies .
We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!
As a Customer Success Manager, you’ll be responsible for partnering with our largest, global customers. Your primary role is to drive adoption of the Ironclad solution and ensure your customers are maximizing the value of their investment. Additionally you’ll support the growth of the business by identifying new business opportunities, and aligning your customers to an Ironclad value framework.
We are prioritizing candidates in San Francisco or Seattle for this role.
Role & Responsibilities:
Understands customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics
Utilizes established Success plays to drive impactful results
Monitors customer health, renewal timelines, and business goals to create joint strategies for success
Leads complex customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty
Builds and manages relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships
Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value
Conducts Business Reviews across various levels and teams of stakeholders to share outcomes, gather feedback, and refine strategies
Stays up-to-date on product updates to enhance customer adoption
Identifies opportunities to improve Success processes and elevate the Enterprise customer experience
Qualifications & Skills:
3+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies.
Demonstrated expertise in supporting large-scale technology solutions
Strong presentation, organizational, and written/verbal communication skills (written samples may be requested).
Enthusiasm for learning new technologies and addressing business challenges with technical solutions.
Familiarity with Contract Lifecycle Management (CLM) and legal operations processes.
Proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams.
Collaborative, goal-oriented, and focused on delivering results.
Willingness to travel for customer meetings and conferences (up to 20%).
Benefits:
Health, dental, and vision insurance
401k
Wellness reimbursement
Take what you need vacation policy
Generous parental leave for both primary and secondary caregivers
OTE Range: $120,000 – 145,000
The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Jobicy JobID: 128619**Department Name:**CDMP Documentation Team-Corp**Work Shift:**Day**Job Category:**Revenue... ...for our patients.The mission of the **Clinical Documentation Improvement Department**... ...Clinical Documentation Improvement** **Specialist will need to have at a minimum 2-4...
...efficient, and more accessible, empowering people to choose walking over sitting in traffic. Help us advance the worlds fastest shoes by designing, prototyping, and testing reliable and innovative hardware. As a Product Designer, you will be a part of every product that we...
Class A Union CDL A Hazmat Drivers JobFast Paced Growing Intermodal Trucking Company. Family Owned for last 36 years.Do you want to work for a company that knows you by your name ?****LOCAL AND REGIONAL DEDICATED HOME DAILY****100% NO Touch FreightComplete Drop...
...Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work...
...As a RedBull Student Marketeer, you are part of the most dynamic and empowered brand and product ambassador program in the world. Reporting to the local Field Marketing Specialist (FMS), you will learn RedBulls target group and are responsible for driving the brand...