Job Description

Welcome to OneTouch Direct! We are not just another call center; we are a family of passionate individuals dedicated to delivering outstanding service to our clients and their customers. Established in 1998, our mission is to provide exceptional contact center solutions for Fortune 500 companies while fostering a warm and collaborative internal culture.

Join Us as a Remote Customer Service Representative!

If you love helping people and want to make a difference from the comfort of your home, this is the perfect opportunity for you! As a Remote Customer Service Representative, you will be the friendly voice on the other end of the line, assisting our customers with their inquiries, ensuring they have a wonderful experience with our products and services!

Your Responsibilities:

• Warmly greet customers and handle inbound calls with a smile.
• Assist customers with their inquiries, account questions, and order processing.
• Resolve customer concerns and complaints with empathy and understanding.
• Keep accurate records of customer interactions and provide feedback for improvements.
• Work collaboratively with your teammates to ensure the best service possible!

Requirements

• A friendly demeanor and love for customer interaction!
• High school diploma or equivalent required.
• 1-2 years of experience in customer service, even better if it's in a remote environment.
• Excellent communication skills that radiate positivity!
• Strong problem-solving abilities and a can-do attitude.
• Comfortable with using computers and various software applications.
• Must have a reliable internet connection and a cozy workspace.
• Previous experience in a call center or support role is a plus.

What You Need to Set Up:

• A laptop or desktop computer (sorry, no Macs, Surfaces, or Chromebooks!) with Windows 10 or higher
• An ethernet connection for the best call quality
• A trusty USB headset (no wireless needed) with noise-canceling capabilities
• A webcam (external or built-in) for video communication

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home

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