Job Description

Arcadia Counseling in Lehi and Lindon is looking for part-time and/or full-time Receptionists. In this role you will perform a variety of administrative and clerical tasks at our front desk. As a Receptionist, you will be the first point of customer contact for our company. Duties focus on offering administrative support to our therapists and clients, including answering phone calls, responding to emails and texts, onboarding clients, and billing.

To be successful as a Receptionist, you should have a friendly demeanor, as customer service is a key aspect of the role. Multitasking and stress management skills are essential for this position. You must be able to manage emergencies promptly and effectively. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome therapists and clients as soon as they arrive at the office
• Communicate promptly with therapists and clients through phone calls, texts, and emails
• Manage therapist calendars, schedule clients, onboard new clients, and verify insurance benefits
• Provide basic and accurate information in-person and via phone/text
• Update and maintain accurate client information in our company platform
• Ensure reception area is tidy and presentable, with all necessary supplies

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency with computers, websites, technology
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills, with an eye for detail
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Bonus Skills:

• Experience in the Mental Health Industry
• Experience with SimplePractice
• Experience with Insurance Billing
• Experience with Credentialing

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Flexible schedule
• Flextime
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Job Tags

Full time, Part time, Work experience placement, Flexible hours,

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