Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software. We’ve been voted #1 in the Hotel Tech Awards for 4 years in a row, and we’re growing rapidly.
We help make travel and events happen. At Event Temple, we believe in helping people of great character thrive, and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.
We are looking for a Hotel Director of Sales to join our Customer Success team as the Director of Customer Success, North America East. As such, you will manage the regional customer success team and our NA East/European customers, ensuring they are successful and making them superfans. You will help us continue building a world-class reputation among hotels and venues.
As the Director of Customer Success, North America East, you’ll lead a talented team and ensure VIP customers’ success with Event Temple. You’ll manage onboarding, training, and proactive problem-solving while building and retaining a high-performing regional team. With your hotel sales expertise, you’ll drive success, foster innovation, and make a meaningful impact every day.
You’ll take the lead in driving customer loyalty and success across your region, ensuring high retention rates and minimal churn while boosting revenue. By delivering exceptional experiences, you’ll turn happy customers into powerful advocates, fueling growth through Customer Success Leads. You’ll own key metrics like Net Promoter Scores (NPS), Customer Satisfaction, and Time to Activate, empowering your team to deliver results.
Located on the East Coast of the US. This role is primarily remote/WFH.
The eligible applicants will be contacted.
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