Job Description
Primary Responsibilities /Accountabilities/ Essential Functions:
Include, but are not limited to, the following:
Maintains, modifies, and builds as needed, non-high-profile ticketed events in a computerized ticketing environment.
Establishes a positive sales culture for the box office through the hiring, training, coaching and mentorship of box office student workers and assists in job functions as needed.
Sets performance goals and conducts staff evaluations based on those goals (training, 90-days, annual), if applicable.
Oversees creation of staff work schedules and ensures proper staffing based on Arena schedules.
Monitors and maintains all ticketing computers and hardware.
Responsible for the accurate accounting and reconciliation of daily cash receipts and ticket sales for each ticketed event including checking-out and balancing procedures for each staff’s cash drawer.
Assists in facilitating and fulfilling group ticket orders and sales through promo codes and email/phone communication.
Completes and distributes accurate daily ticket counts.
Monitors box office supplies and currency denominations ensuring that operations run seamlessly day to day.
Organizes nightly Will Call tickets.
Manages box office phone, email, and text systems and ensures all phone menus and calendars of events are current and accurate.
Manages athletic request lists for home and visiting teams, which includes the delivery/distribution of tickets as well as documentation and requested reports.
Assists, when necessary, with off-site athletic event ticket distribution.
Assists in creating marketing strategies and communicating marketing efforts to part-time student worker staff.
Lead a team to complete outbound customer service calls, tracking season ticket holder experience, as well as tracking anticipated attendance for future games.
Always maintains superior customer service both in person and over the phones, ensuring Grand Canyon University is professionally represented.
Other duties as assigned.
Equipment Used and Responsibility
Excellent interpersonal skills and ability to work with diverse groups of individuals.
Professional communications skills with a good command of the English language.
Ability to cope with changing priorities and deadlines in a professional manner.
Proactive with outstanding customer service skills and ability to represent Grand Canyon University professionally.
Basic computer skills including MS Office suite (Word, Excel, Power Point, etc.)
Skill in computerized ticketing operations and systems.
Good problem-solving skills, sound judgment and conflict resolution skills.
Working knowledge of Box Office, or similar, operations including accounting/cash management procedures.
Entry level knowledge of Music Hall/Restaurant/Retail/Theatre operations and Point of Sales systems.
Ability to cope with changing priorities and work effectively while under stress.
Ability to lead staff in an effective and positive manner
Must be willing to work a flexible schedule which includes weekends, holidays, evenings and/or early mornings as needed.
Supervisory Responsibilities
Responsible for all box office staff, guest services staff, and grad assistants.
Experience/ Education
Bachelor’s degree in hospitality management, communications, public relations, event promotion or marketing or a related discipline is preferred.
Minimum 3 year ticketing, event promotions, sales or other similarly related work experience and leadership role.
An equivalent combination of education, training and relevant work experience from which comparable knowledge, skills and abilities have been achieved may be substituted upon supervisor’s approval.
Must successfully pass background checks.
Physical Requirements:
Sitting: 6-7 hours a day
Standing: 1-2 hours a day
Walking: 1-2 hours a day
Lifting: Occasionally
Carrying: Rarely
Pushing: Rarely
Bending: Frequently
Squatting: Rarely
Kneeling: Rarely
Climbing: Rarely
Reaching: Occasionally
Grasping: Frequently
Fine Eye to Hand Coordination: Continuously
Driving: Rarely
Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.
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